Legal information

Rental terms and conditions

These terms apply to every booking of NUBE Unique Stay made directly with us, on this website, by email, by phone or on WhatsApp. Please read them before you book.

Last updated: 3 October 2026

1. Who we are

NUBE Unique Stay is a group of cave houses with eleven double bedrooms in Freila (Granada province, Andalusia, Spain). On our listing, its Andalusian regional registration is shown as exempt.

In these terms, “we” means the owner and manager of NUBE Unique Stay, and “you” means the person who makes the booking (the “lead guest”), who must be an adult and stay in the house. The lead guest is responsible for everyone in their party complying with these terms.

Contact: info@marbella-house.fun · WhatsApp and phone +32 495 53 05 40.

2. Purpose and term

This is a short-term holiday rental, for holiday use only. The house may never be used as a main residence. The rental is granted for the dates stated in the booking confirmation.

3. Booking

You send a booking request with your dates, the number of guests and your contact details.
The booking is firm once we have confirmed it in writing (email) and the first payment has been received.
By booking, you confirm that you have read and accepted these terms and the house rules.

4. Capacity

NUBE has 11 double bedrooms and sleeps up to 22 guests. Babies under 2 are not counted (5 at most). The number of guests may not exceed the number stated in the booking. Any extra, undeclared guest may lead to the immediate end of the stay, without refund.

Each bedroom has one double bed and two single beds. From October to the end of April the five double beds are made up; from May to the end of September you can choose double beds, single beds or a mix, at no extra cost, by letting us know before arrival.

5. Prices

Prices are in euros, per night, for the whole house. They vary by season and, in some periods, by day (Friday and Saturday nights). The applicable rate is the one shown at the time of booking.

Final cleaning: €314 for a 2-night stay, €415 for 3 nights or more (one-off fee).
Bed linen and towels: included for up to 4 guests, then €20 per extra guest per night (children included, babies not counted).
Stays of 28 nights or more: 18% off the price of the nights.
Promo codes: for newsletter subscribers only, one code per booking, not combinable with each other or with the long-stay discount (the better one applies), valid for direct bookings only.
Minimum stay: 2 nights.

The total price is shown before confirmation. No tourist tax is currently charged; if the authorities introduce one, it may be added to the price.

6. Payment

On booking: 50% of the total price.
The balance (50%) is due 15 days before arrival. When paying by card, it is charged automatically on that date to the same payment method.
For arrivals within 15 days, the full amount is paid on booking.
If the balance payment fails, we will let you know and you have 72 hours to pay by another method. If payment is not received within that time, we may cancel the booking, and the cancellation rules in section 8 then apply.
The payment schedule cannot be changed once the booking is made.
If the booking is changed and the total price goes up, the difference is payable immediately.

7. Security deposit

A security deposit of €1,000 is required for every stay. It is pre-authorised on your bank card (the amount is held, not charged) before arrival and released within 7 days of your departure, once the house has been checked.

In the event of damage, breakage, loss of the keys or gate remote, exceptional cleaning or a breach of the house rules, the corresponding amount may be withheld from the deposit, with supporting documents. If the damage exceeds the deposit, the difference remains payable.

8. Cancellation by the guest

Cancellations must be made in writing (email or WhatsApp). The date and time we receive it determine the refund:

Within 24 hours of booking: full refund.
At least 7 days before arrival (before 3 pm Spanish time): 50% of the price of the nights is refunded, and cleaning and linen are refunded in full.
Less than 7 days before arrival, or no-show: the nights are not refunded. Cleaning and linen are refunded.
Early departure or interrupted stay: no refund.

We recommend taking out cancellation and travel insurance.

9. Cancellation or changes by us

If we have to cancel the booking (for example if the house becomes uninhabitable), we refund everything you have paid in full and, as far as possible, help you find an alternative. No further compensation is due in cases of force majeure (natural disaster, decision of the authorities, fire, flood, etc.).

10. Arrival and departure

Check-in from 3 pm. Check-out by 10 am.
Please tell us your arrival time. A late arrival or a later check-out is possible on request, depending on availability.
Under Spanish law, every guest aged 14 or over must provide their identity card or passport details before arrival, which we pass on to the authorities as required by law.
On departure, please leave the house in good order: dishes done, rubbish taken to the bins, keys and remote returned.

11. House rules

No smoking inside the house.
No pets.
No parties or events.
Please respect the peace of the neighbours and of the village.
You live very close to nature: depending on the season, some sand and other small inconveniences of the dry Negratín climate are unavoidable. Children must always be supervised by an adult on the terraces and paths.
Damaged or stained linen (for example by make-up): €25 per towel and €100 per bed linen set.
In Andalusia, the authorities may impose water restrictions depending on reservoir levels (showers, watering). They must be respected and do not give any right to a discount or cancellation.

12. Liability

You are responsible for the house, its contents and any damage caused during your stay, by you or by the people with you. Any damage must be reported to us straight away.

We are not liable for the loss or theft of personal belongings, for short interruptions of water, electricity or Wi-Fi beyond our control, or for works or disturbances coming from outside.

13. Complaints

If something is wrong, tell us straight away during your stay, and no later than 24 hours after arrival for the condition of the house, so that we can put it right. A complaint made after the stay that was not reported on site cannot be taken into account.

14. Personal data

Your data (name, contact details, stay and identity details) is used only to manage your booking and to meet our legal obligations. It is never sold or passed on to third parties, except to the authorities where the law requires it and to payment providers. You can ask to see, correct or delete it by writing to info@marbella-house.fun.

15. Applicable law and disputes

These terms are governed by Spanish law, without prejudice to the rights granted to you by the law of your country of residence as a consumer. In case of disagreement, we first look for an amicable solution. Failing that, the dispute is brought before the competent courts.

These terms exist in French, English, Spanish and Dutch. In case of any difference between the versions, the French version prevails.